Important Updates for Patients & Visitors

 

    Our hospitals, emergency departments and ambulatory sites are open to serve the community.

    All our facilities are clean, safe and ready for you to get the care you need. To schedule an appointment, please call your doctor’s office. If you need help finding a doctor, call 1-800-MD-MONTE (800-636-6683).

    We are happy to welcome visitors to Montefiore and we appreciate your patience, understanding and cooperation. Please see below for details on our visitation program guidelines.

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    Covid-safe Care

    We’re going beyond industry standards to implement the most rigorous COVID-SAFE Care protocols currently available. To learn more, click here.

    To schedule an appointment, please call your doctor’s office. If you need help finding a doctor, call
    1-800-MD-MONTE (800-636-6683).

    Montefiore Patient Visitation
    • All patients, adult and pediatric, may have visitors 24 hours per day, seven days per week according to the following guidelines: Two visitors during the hours 9:00 am – 9:00 pm and one visitor during the hours 9:00 pm – 9:00 am.
    • Patients in the Emergency Department may have one visitor.
    • Patients who are scheduled for ambulatory procedures may each have two support people assist them.
    • Visitors must be over 12 years of age.
    • Visitors must practice rigorous hand hygiene.
    • To protect visitors, staff, and patients during this season of heightened viral illnesses, all visitors to the hospital are required to wear masks at all times in public areas and patients’ rooms.
    • Visitors are asked to speak to a unit staff member before entering a patient room and to follow all staff instructions.
    • Visitors must remain in the patient’s room.
    • Visitors who do not adhere to the above guidelines will be asked to leave.

    Montefiore Telehealth Options

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    Telehealth

    Doctor Video Visits

    Have a face-to-face video visit with a Montefiore doctor through your phone, other mobile device or computer.

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    Contact

    Phone Visit

    Call your doctor to determine if a phone visit is appropriate for you. If you need help finding a doctor, call (800-636-6683).

    Trusted Information Resources

    Centers for Disease Control and Prevention

    The leading national public health institute of the United States
     

    NY.gov

    For the latest COVID-19 guidelines and information from New York State 

    World Health Organization

    UN agency responsible for international public health