Important Updates for Patients & Visitors

 

    Our hospitals, emergency departments and ambulatory sites are open to serve the community.

    All our facilities are clean, safe and ready for you to get the care you need. To schedule an appointment, please call your doctor’s office. If you need help finding a doctor, call 1-800-MD-MONTE (800-636-6683).

    We are happy to welcome visitors to Montefiore and we appreciate your patience, understanding and cooperation. Please see below for details on our visitation program guidelines.

    Visitors will be screened for COVID-19 symptoms at entrances, and will be asked to leave if they display symptoms. All visitors to Montefiore will be issued a surgical mask on arrival and will be expected to wear the mask throughout the course of their visit.

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    Covid-safe Care

    We’re going beyond industry standards to implement the most rigorous COVID-SAFE Care protocols currently available. To learn more, click here.

    To schedule an appointment, please call your doctor’s office. If you need help finding a doctor, call
    1-800-MD-MONTE (800-636-6683).

    Montefiore Patient Visitation
    • All patients may have two visitors at a time during the visitation hours of 9:00am–9:00pm daily. The only visitors allowed during other times are those qualifying for exceptions: pediatrics, labor and delivery, end-of-life situations, patients being discharged and those with cognitive or developmental impairments.
    • Pediatric patients may have one parent/caregiver at the bedside at all times during their hospitalization. During the hours of 9:00am–9:00pm, another family member or caregiver, aged 12 years or above, can be at the bedside with a maximum of 2 individuals at the bedside at a time. 
    • Patients in the Emergency Department may have one visitor.
    • Visitors must be over 12 years of age.
    • Visitors are asked to speak to a unit staff member before entering a patient room and to follow all staff instructions.
    • Patients who are scheduled for ambulatory procedures may each have two support people assist them.
    • Visitors will be screened in the lobby for symptoms and exposure and asked to leave if they display symptoms.
    • Visitors must wear a face mask upon entry to the lobby and throughout their time in the hospital. If visiting a patient that is COVID+, the visitor must also wear a gown, gloves and eye protection while in the room with the patient.
    • Visitors must remain in the patient’s room.
    • Visitors must practice rigorous hand hygiene.
    • Visitors who do not adhere to the above guidelines will be asked to leave.

    Montefiore Telehealth Options

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    Telehealth

    Doctor Video Visits

    Have a face-to-face video visit with a Montefiore doctor through your phone, other mobile device or computer.

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    Contact

    Phone Visit

    Call your doctor to determine if a phone visit is appropriate for you. If you need help finding a doctor, call (800-636-6683).

    Trusted Information Resources

    Centers for Disease Control and Prevention

    The leading national public health institute of the United States
     

    NY.gov

    For the latest COVID-19 guidelines and information from New York State 

    World Health Organization

    UN agency responsible for international public health