Important Updates for Patients & Visitors

 

COVID-19 is highly contagious. To avoid exposing people unnecessarily, if you believe you have been exposed or are currently experiencing symptoms, we ask that you not enter a healthcare facility unless it is an emergency or has been recommended by your doctor. If you are experiencing severe symptoms, please dial 911.

As the COVID-19 situation evolves, our hospitals, Emergency Departments and ambulatory sites will remain open to serve the community. However, we need to take important steps to keep patients, visitors and staff safe. Visitors will be screened for COVID-19 symptoms at entrances, and will be asked to leave if they display symptoms. All visitors to Montefiore will be issued a surgical mask on arrival and will be expected to wear the mask throughout the course of their visit.

We apologize for any inconvenience that this new policy may cause. We hope you understand that these steps are necessary to keep everyone as safe as possible as we manage the COVID-19 crisis.

All elective surgeries/procedures are postponed until further notice. For questions or to reschedule, please contact Montefiore at:
1-800-MD-MONTE (800-636-6683)

Changes by Location & Department

As mandated by the New York State Department of Health, visitor access to all of our locations will be restricted as follows: Visitors have been prohibited at all Montefiore locations, including emergency departments, hospitals/inpatient units and all ambulatory sites. Exceptions will be made for the following care areas:

One healthy visitor can accompany the patient at a time.

One designated, healthy, asymptomatic visitor may accompany each patient during labor and delivery.

No visitors will be permitted in the triage, antepartum or postpartum units.

During labor and delivery, visitors must remain in the room with the patient at all times.

One support person can be with the patient. If there is a minor child involved there may be two individuals: the support person plus the minor child.

One support person can accompany the patient for ambulatory visits, when coming in for surgical procedures, or if admitted as an inpatient.

A patient may have one healthy support person come in to assist with discharge.

One support person can accompany patients in need of assistance.

One healthy support person can accompany the patient at a time.

Montefiore Telehealth Options

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Telehealth

Montefiore FIRST Video Visits

Have a face-to-face video visit with a Montefiore doctor through your phone, other mobile device or computer.

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Contact

Phone Visit

Call your doctor to determine if a phone visit is appropriate for you. If you need help finding a doctor, call (800-636-6683).

Trusted Information Resources

Centers for Disease Control and Prevention

The leading national public health institute of the United States
 

NY.gov

For the latest COVID-19 guidelines and information from New York State 

World Health Organization

UN agency responsible for international public health