Important Updates for Patients & Visitors

 

    Our hospitals, emergency departments and ambulatory sites are open to serve the community.

    As of June 8, Montefiore has approval from the New York State Department of Health to resume the scheduling of elective surgeries and procedures. All our facilities are clean, safe and ready for you to get the care you need. To schedule an appointment, please call your doctor’s office. If you need help finding a doctor, call 1-800-MD-MONTE (800-636-6683).

    We are happy to welcome visitors back to Montefiore and we appreciate your patience, understanding and cooperation. Please see below for details on our increased visitation program guidelines.

    Visitors will be screened for COVID-19 symptoms at entrances, and will be asked to leave if they display symptoms. All visitors to Montefiore will be issued a surgical mask on arrival and will be expected to wear the mask throughout the course of their visit.

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    Covid-safe Care

    As we resume previously paused surgeries, visits, testing and procedures, we’re going beyond industry standards to implement the most rigorous COVID-SAFE Care protocols currently available. To learn more, click here.

    As of June 8, Montefiore has approval from the New York State Department of Health to resume the scheduling of elective surgeries and procedures. To schedule an appointment, please call your doctor’s office. If you need help finding a doctor, call
    1-800-MD-MONTE (800-636-6683).

    Montefiore Patient Visitation
    • All patients may have one visitor at a time during the increased visitation hours of 2pm–6pm daily. The only visitors allowed during other times are those qualifying for exceptions: pediatrics, labor and delivery, palliative care, geriatrics, patients being discharged and those with cognitive or developmental impairments.
    • Visitors must be over 18 years of age. Patients may have two designated support persons who can alternate.
    • Visitors will be asked to speak to a unit staff member before entering a patient room and to follow all staff instructions.
    • Patients who are scheduled for ambulatory procedures may each have one support person assist them.
    • Visitors will be screened in the lobby for temperature, symptoms and exposure and asked to leave if they display symptoms.
    • Visitors must wear a face mask upon entry to the lobby and throughout their time in the hospital. If visiting a patient that is COVID+, the visitor must also wear a gown, gloves and eye protection while in the room with the patient.
    • Visitors must remain in the patient’s room.
    • Visitors must practice rigorous hand hygiene.
    • Visitors who do not adhere to the above guidelines will be asked to leave.

    Montefiore Telehealth Options

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    Telehealth

    Montefiore FIRST Video Visits

    Have a face-to-face video visit with a Montefiore doctor through your phone, other mobile device or computer.

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    Contact

    Phone Visit

    Call your doctor to determine if a phone visit is appropriate for you. If you need help finding a doctor, call (800-636-6683).

    Trusted Information Resources

    Centers for Disease Control and Prevention

    The leading national public health institute of the United States
     

    NY.gov

    For the latest COVID-19 guidelines and information from New York State 

    World Health Organization

    UN agency responsible for international public health